Cancellations and refunds

What you pay for

A Plus or Family plan gives more time with Pia for one year from the day it is paid (or from the end of the plan already running). Prices are shown in rupees on the Plan page before you pay. Nothing renews by itself, and no card or UPI mandate is kept for later charges.

Cancelling

You can stop using a plan at any time. It stays on until the end of its year unless it is refunded.

Refunds

Ask within 7 days of paying and we refund the full amount, whether or not Pia was used. After 7 days, plans are not refunded in part; the plan runs to the end of its year.

If you were charged twice, or charged and the plan didn't turn on, we refund the extra payment in full. Refunds go back to the way you paid, through Razorpay, usually within 5 to 7 working days. When a refund is made, the plan it paid for ends.

Asking for a refund

Write to us with the payment id from the Plan page (it starts with pay_), using the contact details below or on your Razorpay payment receipt.

Contact

Puberty Lab, NanoSkool Education. For payments and refunds, use the contact details on your Razorpay payment receipt. In an emergency, call 112, or see Get help.